Refund Policy

Intello is currently in private preview and access is provided at no cost. No payments are collected during this period, so no refunds are applicable. This policy governs paid plans once they are introduced.

Paid plans are billed in advance on a monthly or annual basis. You may cancel at any time; cancellation stops future renewals and your access continues until the end of the current billing period.

You may be eligible for a refund where:

• You cancel a new subscription within 7 days of the initial charge and have not made substantial use of the service.
• You were charged in error or charged more than once for the same billing period.
• The service was unavailable for a prolonged period due to a fault on our side.

• Subscription periods that have already been substantially used.
• Renewals where cancellation was not requested before the renewal date.
• One-off or usage-based charges that have already been delivered.

To request a refund, email intellolegal@gmail.com from the address associated with your account, including your invoice or transaction reference and the reason for the request.

Approved refunds are issued to the original payment method within 5 – 10 business days. The time it takes to appear on your statement depends on your bank or card provider.

We may update this policy as our plans evolve. The “Last updated” date at the top reflects the most recent revision.

Questions about refunds can be sent to intellolegal@gmail.com.